An increase in our private fee turnover of 350% and still growing
Back in 2010, we had a grand vision to develop our practice, but were caught up being busy 'technicians' as the principal deliverers of orthodontic clinical care. With little in the way of business skills or spare time to spend on the necessary steps, we needed someone who could help us make things happen.
We recruited Shane, based on his business and marketing background in the corporate sector. Since July 2010, he has certainly lived up to his profile of extremely high levels of organisation and follow-through. His achievements have included:
• developing systems for practice compliance
• expanding our clinical delivery and, most importantly
• putting together an extensive system for monitoring the success of our financial and sales and marketing efforts against key performance indicators.
Shane’s work with us has been instrumental in allowing us to make the correct business decisions and improve the patient experience, enabling us to grow our private patient base even during the economic downturn. The result of this is an increase in our private fee turnover of 350% and still growing. This has given us the confidence to develop into a fully private practice, freeing us from the potential difficulties inherent in future NHS contracting.
While working with us, Shane has developed an excellent knowledge of the dental and orthodontic industry. We recommend him as a business consultant to any forward thinking small enterprise that needs to get to grips with its operational management and develop its business.